Refund policy
Returns, refunds and replacements
Canvas prints, framed canvas, tumblers, mugs, blankets and apparel
These pieces are made to order just for you, so we can't accept returns or exchanges for a change of mind, including choosing the wrong size.
We will send you a free replacement, or a refund if a replacement isn't possible, if your order:
- arrives damaged or broken,
- has a production defect (for example smudges, faded or peeling print, lines across the image or a crooked print),
- is not the item you ordered, or
- is lost in transit and hasn't arrived after the estimated delivery time.
To request it, email info@ivanguaderrama.com within 21 days of delivery (or of the latest estimated delivery date if your order never arrived). Please include photos of the whole piece with the design visible, the back of the piece, the damaged area, and the shipping label if you have it.
Not covered: orders sent to an incorrect or incomplete address entered at checkout, unclaimed packages, and packages that tracking shows as delivered to the correct address. Re-shipping in these cases has a cost, and we'll gladly help you contact the carrier.
Original paintings, limited editions and sculptures
Each piece is unique, so all sales are final. Every shipment is insured, and the carrier gives us 24 hours to file an insurance claim, so please inspect your artwork within 24 hours of delivery. If you find any damage, email photos and video to info@ivanguaderrama.com right away so we can file the claim and work with you on a solution.
Changes and cancellations
Made-to-order items go into production shortly after you order. If you need to change or cancel your order, contact us right away: once production starts, we can't guarantee changes or cancellations.
