Delivery Disclaimer, Warranty & Non-Refund Policy

1) Delivery Disclaimer & Statements

This document sets the commitments and responsibilities for clients purchasing any art piece from Ivan Guaderrama Art Gallery, in order to validate the shipping warranty.

Company responsibilities:

• Collect the client’s information required for order processing and shipping.
• For USA purchases greater than USD $2,000, the client must provide a TAX ID as required by Federal Customs law (see: CBP Help).
• Provide appropriate packaging to protect the artwork during transit.
• Issue all documents necessary to ensure delivery.
• Track the shipment and communicate according to the assigned carrier’s updates.
• Inform the client of any cross-border issues that may arise.
• Follow up on claims that meet the requirements set forth in this document.

Client responsibilities:

• Provide complete and accurate information to finalize the purchase and delivery. All data is treated confidentially.
• Monitor communication channels to receive shipping updates.
• Be available to receive the package at the provided address.
• Once delivered, the client has 24 hours to file a claim, in accordance with the carrier’s policy.

Upon receiving the package, please verify:

1. Open the box and confirm the artwork has no damage, including interactive elements (if applicable).
2. If damage is found, record clear photo/video evidence of the unboxing and immediately notify the carrier.

Important notes:

• Photo and video evidence is required to open a shipping damage claim.
• For safety, always record the unboxing process.
• The gallery is not responsible after delivery. To avoid damage during installation (for which we are not responsible), we recommend professional assistance.

US & Canada import tax information:

Original artwork made in the United States, Mexico, or Canada may be exempt from duties under trade agreements. Some customs handling fees may still apply. Policies may vary—consult your local customs authority for the latest rules.

Canada: CBSA Chapter 97

USA: Importing Works of Art

2) Warranty

Ivan Guaderrama Art Gallery guarantees the functioning of the electronic equipment within interactive art pieces for 6 months from the purchase date against defects in materials and workmanship.

The warranty includes repair, replacement, or exchange of covered accessories and/or electronic components at no cost to the customer, including shipment of replacement parts.

The gallery will deliver the electronic components and/or accessories within up to 60 days from the date we receive the warranty request at sales@ivanguaderrama.com.

The customer must provide video evidence showing the artwork or devices are not functioning and include the purchase receipt. We assume no responsibility for delays caused by factors outside our procedures. For reference, please see: Original Interactive Art Instructions.

Covered accessories and electronic components:

• Electronic control board
• Robotic interface
• Audio amplifier
• Speakers
• Power extension
• Power adapters
• USB power cable
• Audio cable
• Connectors and electrical cables

Warranty exclusions (void if any apply):

1. Warranty card shows signs of tampering or altered data.
2. Use/care/operation not in accordance with the tutorial video listed above.
3. Overuse, mishandling, impact, exposure to moisture or corrosive substances, or other damage attributable to the consumer.
4. Disassembly, modification, or repair by persons not authorized by the gallery.
5. Failures due to normal wear and tear.
6. Damage caused by electrical surges or irregular power supply.

No other verbal or written warranty different from the one expressed here will be recognized by Ivan Guaderrama Art Gallery.

3) Non-Refund Policy

Purpose. To clearly state that all purchases made at Ivan Guaderrama Art Gallery are final sales with no option for refunds.

1) Scope

Applies to purchases made via:

• Physical gallery and temporary points of sale
• Official digital channels of the gallery
• Commissioned works and personalizations

Covers the following product types:

• Original Artwork: one-of-a-kind pieces created by the artist
• Fine Art Editions (Giclée): high-fidelity printed reproductions on canvas or paper, open or limited editions
• Collection Printed Products: products featuring artwork reproductions in various formats (e.g., desk canvas, small mirrors, 30×30 cm canvases, etc.)

2) General condition (final sales)

All sales are final. No refunds, returns, or exchanges are accepted—without exception—for Original Artwork, Fine Art Editions (Giclée), Collection Printed Products, discounted or sale items, consigned pieces, layaways/partial payments, and deposits.

This policy protects the integrity of the artwork and ensures transparency with collectors and visitors.

3) Limited exceptions (without altering non-refundability)

3.1) Shipping damage

If a piece is damaged in transit before effective delivery to the client, the gallery will pursue a claim with the carrier per the carrier’s terms.

To proceed, the client must:

• Report in writing within the first 24 hours from the carrier-recorded delivery time
• Attach unboxing video and clear photos of the damage
• Keep all packaging and contents until further instructions

Possible resolution: replacement of the artwork/edition (if applicable), repair, or use of shipping insurance per carrier terms. A monetary refund is not available.

3.2) Electronic components in Interactive Art

Interactive artworks include electronic components covered by the gallery/manufacturer warranty. For manufacturing defects within the stated warranty period on the purchase receipt, repair or replacement of parts is offered (including shipment of parts) under the gallery’s technical procedures.

Possible resolution: repair and/or replacement of components. A monetary refund is not available.

3.3) Commissions and customizations

For commissions (custom work) and/or personalizations, any deposit, partial payment, or full payment is non-refundable. Reasonable adjustments may be quoted and performed upon written agreement.

4) Client requirements

• Provide complete and accurate data for invoicing and shipping (including TAX ID when applicable for exports)
• Monitor communication channels to receive shipping/delivery information
• Verify the piece upon delivery and record the unboxing with video/photos
• Provide purchase receipt and requested evidence within the stated time frames

5) Service process

Email sales@ivanguaderrama.com describing the case and attaching evidence (video/photos, tracking number, delivery date, copy of receipt). For Mexico, call +52 (624) 189 11 44, Monday–Saturday, 9:00 am–5:00 pm. The gallery will evaluate the request and respond with instructions for follow-up, repair, or replacement, as applicable.

6) Limits and exclusions

• No coverage for damage after delivery due to handling, installation, or improper use
• Exposure to moisture, liquids, corrosive substances, impact, or electrical surges
• Disassembly, modification, or repairs by unauthorized third parties
• Normal wear and tear

7) Consumer rights and governing law

This policy is interpreted under applicable law and does not limit any minimum, non-waivable consumer rights recognized by law.

8) Client acceptance

By making a purchase from Ivan Guaderrama Art Gallery, the client acknowledges and accepts this Non-Refund Policy in full. We recommend referencing this policy in sales documents, invoices, and/or acceptance forms.